✅ Learning Outcomes:
- Exceed client expectations through reliable and excellent delivery.
- Reinforce professional image through consistent quality.
📘 Content:
1. What “Value” Means to Clients:
- Timely delivery
- High-quality work
- Responsiveness and proactive suggestions
2. Delivering Consistent Quality:
- Use standard operating procedures (SOPs)
- Apply templates and brand guidelines
- Use version control tools (GitHub, Google Docs history)
3. Follow-up and After-Delivery Support:
- Offer post-project support window
- Provide usage guides or documentation
- Suggest future improvements
🛠️ Activity:
Create a value delivery checklist for your freelance service (e.g., graphic design, web development, content writing).